The Super Secretary

Secretaries, personal assistants & administrative executives who want to brush up their organizing skills & acquire new time saving techniques. Even the more experienced executives will indeed benefit from this program. (As previously proven). "You would be happy that you decided to take time out from your busy schedule".

Managerial Skills

ð How to stay more organized using computers – yet handle large volume of work

ð Some Time saving techniques useful features of Windows and MS Word

ð How to create an effective presentation for your boss using PowerPoint

ð Introduction to Outlook - How to keep yourself organized, using outlook 2000. Keeping track of events, projects, appointments etc., Organizing, sorting and updating your Contacts

ð Effective research on the Internet

ð Job description of an Effective Secretary

- Your individual job description (develop your own – exercise)

- Avoiding distractions

- A good secretary is a good manager

- How to have a memory better than your boss

- How to stay a step ahead of your boss

- Consistently anticipate your boss’s needs

- Gain the respect of your boss and be taken seriously

- Get what you need from others to accomplish your job and achieve your boss’s goals

- Be seen by your boss and by others as a valuable professional resource

- Expand your administrative management skills to enhance your upward mobility

- Identifying several essential skills

- Developing a trusting partnership with your boss

- Complementing each other’s work styles

- Anticipating and proactively supporting the boss

- Informing the boss...influencing the boss

- Making decisions with the boss and for the boss in absentia

- Using power thoughtfully

- Develop a trusting relationship with your boss

- Partner with multiple bosses and other office professionals

ð Time Management, Organizing & Goal Setting

- Conquer procrastination and stress

- Improve comprehension and focus

- Perform better when juggling people, paper and priorities

- Juggle multiple responsibilities

- coordination with other departments

- How to keep yourself organized

- Keeping track of Events, Projects, Appointments etc

- Prioritizing: the S.M.A.R.T. way to set goals...the five-step time management plan

- Using your power skills to handle the mass of information on your desk

- Accessing your memory and recall skills

- Staying in control: how to use stress to your advantage and handle burnout

- Reading more effectively by increasing comprehension

ð Organizing Meetings

- Know with whom to communicate when Making meeting planning tasks

- Match room setup with meeting objectives

- Select the appropriate hotel facilities and A/V equipment

- Understand food and beverage options

- Effectively negotiate hotel contracts

- Know which services hotels provide

ð Communication / Inter-personal Skills (changing your language)

- Techniques for screening out incoming mail & highlighting crucial areas

- How to tackle complaints?

- Telephone Skills

- Creativity at work

- Keeping a Positive Attitude

- Dealing with Negativity & de-motivation & Conflict at the workplace

- Having active listening skills

ð Master communication skills to add to your credibility and influence

ð Handle conflict and discourse with agility and professionalism

ð Communicate more effectively with senior executives, your colleagues and clients

ð Flex your communication style to better match your organization’s culture

ð Handle office politics and turf wars effectively and gracefully

Zaufyshan Haseeb
Prime Areas: Creativity, Stress Management, Customer Service, Communication and Dealing with Negative Attitudes
Zaufyshan, a developmental Psychologist by education, having extensive practical experience of the corporate world, will conduct this workshop. Her prime areas are Stress Management, Strengthening Women in Management, Communication, Cross Cultural trainings, Integrity, self development and OB. Her greatest strengths are in understanding the needs of participants and helping them to achieve their objectives. She can be contacted on hrt@intekworld.com

The workshop in Saudi Arabia will be conducted by Haseeb T Hasan and Stephen Smart who bring with them a vast experience of multinational and private sector workings. Their greatest strengths are in the areas of motivation and skills necessary to maintain a progressive life style, professionally, as well as, personally.

This workshop will equip your Secretary with the right computing and managerial skills and hence assist in increasing your productivity, yet further.

Please note that this program can also be customized according to Your Company's specific requirements whereby upon conducting a "Climate Survey", your specific requirements can be incorporated to ensure an effective ROI.

If however, you wish to nominate a few of your valued executives to the above open-house workshop, please do so on the online registration at www.intekworld.com or email at intek@intekworld.com or call 00971 4 334-2830. (Fax 00971 4 334-2831)

People in Saudi Arabia can also call on +966 50 758 3932 to contact Intek.

Investment U$D	Days	Dubai	Doha	Saudi Arabia
				Jeddah	Riyadh	Dammam
1500	3	Mar 1 - 3	Mar 25 - 27	Feb 19 - 21	Feb 26 - 28	Mar 1 - 3

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UAE	SINGAPORE		USA
P.O. Box 81180, Dubai, UAE Tel: + 971 (4) 334-2830 Mob:050-6546634 Fax : (4) 334-2831	05-04, 15 Mt. Sinai Rise Singapore 276906 Tel/Fax: (65) 6466-3453 Hand phone: (65) 96321716		1150 Deep Woods Drive, Elgin Illinois 60120 USA Tel: +1 (874) 888-0854
www.intekworld.com		intek@intekworld.com

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