Introduction

9:00
to
10:30

What is a Manager? Take views from participants
What kind of manager are you?
Managing vs Leading
Every manager is a sales person
Sandwich approach to management

15 min

Tea Break

10:45
to
1:00

Team Building
What do you want?
Criticize the mistake - Not the person
Praise
Help employees achieve their goals
Delegation
Ideas to use when delegating
Common mistakes in delegation
Making the Kite fly
You have to follow through
Grooming your replacement (To move higher)

40 min

Lunch Break

1:40
to
3:15

Communication
Breaking the bad news
Credibility factors
Change your language
Avoiding the Knife in your back
Rekindle your creative sprit - to manage

15 min

Tea Break

3:30
to
5:00

A good Manager/Leader
Attire - Setting an example
Look at the long term
Time Management & Productivity - STOP concept
Motivation
Top 20 ways to motivate employees
A good meeting agenda
How to be a good manager