·  Your customer is as aware as you are – perhaps more

·  What does the Word C.U.S.T.O.M.E.R mean?

·  What does the Customer want?

·  A Company needs raving fans, not just fans

·  Positive attitude - How to cultivate it

·  Appearance and Presentations Skills Count

·  3 factors that establish credibility

Body Language signals - Their importance

·  Direct contact strengthen relationships

·  Building trust and cultivating it

·  Essentials of a service guarantee

·  Effective selling techniques

·  What kind of customers do you have

·  Learning to listen and observe

·  The telephone (voice, tone and its connotations)

·  Optimize telephone contacts

·  Putting your ‘best face’ forward

·  Handling difficult customers to satisfaction

Remind Employees that Customers Come first

Nurturing a great attitude

·  Giving your customers your best

·  “The People’s person” vs “The Things person”

·  Competitor’s Customer Service (Pros + Cons)

·  Identification/Amendment of a Customer Service’s System fault 

·  Advantages of having a proactive Customer Complaint System

·  Motivation and enthusiasm

·  Additional topics include, team building, enthusiasm and personal growth areas.

The Workshop Includes: Self-Assessments, Short Quizzes, Role Playing etc. at various levels.