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31
JAN
2017
Training to Increase Managerial Versatility

Training to Increase Managerial Versatility

Existing training isn't working well You have training programs, but your managers aren't getting it. They may be decent managers, but they're stuck in their style and not coming close to realizing their potential. Some are demanders who boss people around and lose their employee's
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07
JAN
2016
Cross Training Employees

Cross Training Employees

Cross training can be used in almost any position in almost any industry. My first cross training experience as a consultant was convincing a Customer Service Manager that some of the 13 Customer Service Reps (CSR) who handled telephone enquiries could be cross trained to handle walk-
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08
AUG
2015
Motivate Your Staff to Motivate Themselves

Motivate Your Staff to Motivate Themselves

"What can I do to motivate my people?" and "What can I do to stay motivated?" are two of the three most asked questions I get. The third is, "Jeffrey, where did all your hair go?" But that's another story. The subject of motivating a salesperson to succeed -- or to achieve more --
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23
OCT
2013

The Coffee Cup As a Management Tool

One of your best management tools may be a coffee cup. The simple act of taking someone to coffee gives you an opportunity to sit with them, listen, and learn. That kind of a conversation can be powerful employee motivation. It can head off conflict and violence. Just sharing a cup of
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23
OCT
2013

The 5 Biggest Customer Service Blunders of All Time

While howls of protest over poor customer service continue to fill the air, there remain some businesses that manage to consistently deliver superior customer service year in and year out. These are the places where turbo-charged employees pursue customer delight with a passion, place
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31
JUL
2013

Free Yourself From the Stigma of Depression

Depression and bipolar disorder do not have to rule your life. You should be sure not to let your mental illness define who you are as a person, no matter how serious your symptoms may be. Mental illness may seem like a stigmatizing and isolating condition, but you cannot let it take
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31
JUL
2013

Creative Problem Solving

Got problems? Learn to love them. Solving problems can be fun and rewarding. Creative problem solving is the skill most needed for individuals and business to survive and grow. It's the gateway to new markets, products and methods. Creative problem solving is more skill then talen
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