Vol 12, Issue No. 3 – March 2013

Dear Friend

Spring is in the air, bringing a whiff of the budding blossoms, sprouting spring flowers, but I do not have time to enjoy the moment as my mind is filled with a million things that are on my to-do list. This predicament is not pertaining to this week or this month or this year! It is a repetitive pattern for most of the humanity.

The last day of the week, I looked at my in-tray and it was filled with all the pending work that needed to be done. Then my daughter Miryll called to remind me about her prom dress shopping. I marked it on my phone calendar which was ready to declare a strike due to the number of events marked there. With a brief sigh I attacked my work with a vengeance, as the teaboy brought me my tea. I was going to chide him for bringing the mug filled to the rim when an epiphany struck me, that my cup was full! My mind’s cup was overflowing , and it was not conceiving anything new as there was no place for newer things to enter my life.

They say “history repeats itself”, and it is usually referred to different generations; but if we look closely, history is getting repeated over and over again in our lifetimes. We keep doing things in the same old ways, hence, every new year, is an action replay of the past years. We cannot apply the same old solutions to newer problems, as the variables are changing every second. If we have become stuck in limbo, the world around us is surely evolving at a quicker pace. When people say, they have an experience of fifteen years in an organization or industry, what they really mean is, they learnt to perfect their jobs in the first year and have applied those parameters, repeatedly. It seems that we are all at an assembly line of life, without even realizing it. In milder terms, we call it a ‘Rut’, and then accept it as a part of life’s wisdom.

We do not realize that life outside of us, is a reflection of the life within. When you notice a person walking on the street with his shoulders hunched, he is actually carrying the invisible baggage of guilt, shame, aggression etc. We are the on the outside, what we feel inside. Its amazing, how people can see our souls, past the various facades we construct to shield ourselves. Read More

Featured Articles
10 Tips for Dealing With Difficult People

Takeaway: Some people are just plain hard to get along with. But you don’t have to let them get under your skin. Calvin Sun offers advice for surviving your encounters with vexing customers and colleagues.

Unfortunately, difficult people — be they co-workers, bosses, or customers — face us constantly. The way we handle them can affect our job, our advancement, and even our health. Here are some tips to help you cope with these problematic relationships.

1: Try not to take things personally

Hey Rocky, did you get the license number… of the truck that run over your face?

In a memorable scene from the 1976 movie, Rocky is talking with his loan shark friend Gazzo, when the latter’s driver asks this question. Trying to calm Rocky’s furious reaction, Gazzo says, “Look Rocky, some people, they just hate for no reason.”

Sometimes, people are difficult simply because of who they are. It might have nothing at all to do with you. So try not to take it personally — even if, as in the case above, the comment is directed at you. That person might be that way with everyone. Taking such comments personally only makes dealing with that person harder for you.

2: Ask questions rather than make statements

Difficult people often have strong opinions. Sometimes they’re right, but other times they might be wrong. And when they’re wrong, a more effective way to point this out is to ask questions rather than to make statements. By asking questions, you might be able to help the person recognize the issues in his or her own position, with less risk of a confrontation. Read More

Four Basic Management Styles

Effective Management is a long-time human problem that in simplest terms is getting a group of people to work toward a common goal. Entire libraries have been written about it, so let’s break Basic Management Styles down into some digestible chunks.

Emotional Control

Getting a person to do what you desire can be a tough prospect. In every group, there are numerous competing wills and motivations. Some people want to work the least and take home the biggest pay check. Others are not looking for monetary rewards, but recognition or power. Whatever the motivation, it is probably represented in the group you are trying to manage in some degree or another

Machiavelli wrote an entire book (The Prince) under the assumption that using fear to manage people was the way to go. However, it can be a tough chore to create fear without adding more detrimental emotions like hate and contempt. Plus, fear can really stifle innovation which is what keeps an organization evolving.

Conversely, Sun Tzu was of the opinion that a group needed to be managed by discipline and respect. If the leader wasn’t respected by the people, they would not be motivated to do his bidding.

More contemporary theories have focused on using other emotions like pride, but most managers still rely on the two-prong attack of the stick and the carrot, which is just a mix of happiness or pride (carrot) and fear (the stick). Read More


Editor’s Choice

Book of the Month / Previous Workshop / Psyche’s Realm

Peaks and Valleys: Making Good And Bad Times Work For You–At Work And In Life

by: Spencer Johnson


From the #1 New York Times bestselling author of Who Moved My Cheese?, a brilliant new parable that shows readers how to stay calm and successful, even in the most challenging of environments.

A young man lives unhappily in a valley. One day he meets an old man who lives on a mountain peak. At first the young man doesn’t realize that he is talking to one of the most peaceful and successful people in the world. But in the course of further encounters and conversations, the young man comes to understand that he can apply the old man’s remarkable principles and practical tools to his own life to change it for the better.

Spencer Johnson knows how to tell a deceptively simple story that teaches deep lessons. The One Minute Manager (co-written with Ken Blanchard) sold 15 million copies and stayed on the New York Times bestseller list for more than twenty years. Since it was published a decade ago, Who Moved My Cheese? has sold more than 25 million copies.

In fact there are more than 46 million copies of Spencer Johnson’s books in print, in forty-seven languages—and with today’s economic uncertainty, his new book could not be more relevant. Pithy, wise, and empowering, Peaks and Valleys is clearly destined to become another Spencer Johnson classic.

ISBN-10: 1439103259
ISBN-13: 978-1439103258

A Glimpse of Intek’s Previous Workshops

Attention To Sales
Customised Training For Nehmeh Corp – Doha Qatar

Psyche’s Realm
Peace of Mind Tips and Advice

Peace of mind takes away worries and restless thinking, and replaces them with calmness, happiness and deeper understanding.

Would you like to have some peace of mind in your life?

I am sure you would be happy to forget your troubles, problems and worries, and enjoy a few moments of inner calmness and freedom from obsessing thoughts.

What is peace of mind?

It is a state of inner calmness and tranquility, together with a sense of freedom. It is a time when thoughts and worries cease, and there are no stress, strain or fears. Such moments are not so rare. You have experienced them in the past, at times when you were engaged in some kind of an absorbing or interesting activity, such as:

  • While watching an entertaining movie or TV program.
  • When being in the company of someone you love.
  • While being absorbed in reading a book.
  • While lying on the sand at the beach.
  • When you are on vacation, do you experience some sort of mental numbness? At this time, the mind becomes calmer, with fewer thoughts and fewer worries.
  • When you are deeply asleep, you are not aware of your thoughts, and therefore, you are in a state of inner peace.

Such activities, and similar ones, take away the mind from its usual thoughts and worries, replacing them with an experience of inner peace. Read More


Cross Cultural Awareness

Global Non-Verbal Signals – Greece & Costa Rica


  • To signal “NO”, slightly nod your head upward, or just lift your eyebrows upward. To signal “YES”, a Greek may tilt his head to either side. 
  • Greeks smile both when their happy and when they are upset or angry.
  • If you compliment a Greek, he or she may make a puffing noise through pursed lips which is a traditional way to ward off the “evil eye”.
  • The moutza is a gesture particular to Greece. It is done by waving your hand palm out and with your fingers spread. It looks as a pushing motion. The history in Greece to this gesture goes back to ancient times when the faces of enemies were smeared with dirt. Americans are familiar with this gesture as a sign to signify stopping an action.
  • Lines are not orderly in Greece, so don’t be surprised if there is pushing or shoving.
  • The “OK” sign is a signal of a body orifice, so do not use this gesture in Greece.
  • To signal everything is fine, you may use the “thumbs up” sign. However, do not use the “thumbs down” sign as this would be seen as rude. This latter gesture may be used to signal your distaste for the crazy driving of someone on the road.
  • When a Greek man seeks a pretty girl, he may take his and hand and stroke his chin with his finger. If the man is very rude, he would then either wink, hiss or make a kissing motion with his lips at the girl.
  • When you are dining in Greece, note that your dessert spoon is placed above your plate.
  • Folk dancing is popular in Greece. If you participate in the dancing, this is seen as a great sign of being friendly to and appreciative of the Greek culture.


Costa Rica

  • In business situations, formality rules. Don’t expect abrazos here, and business jackets are usually kept on during business discussions.
  • Exchange business cards, with yours printed in both English and Spanish.
  • Don’t ever put your feet up on any article of furniture.
  • Most American gestures-including rude ones-are known by Costa Ricans (who call themselves ‘ticos’). However, one gesture generally not used in the United States is the ‘fig’ gesture where the hand is made into a fist and the thumb is forced upward to protrude between the forefinger and middle finger. the length along the right. This is a very rude gesture.
  • Local people bathe frequently each day because of the heat, and guests are expected to bathe at least once daily.
  • As in other Latin countries, the handshake is the custom upon both arrivals and departures. Good male friends will embrace (the abrazo) and good female friends will embrace and kiss lightly on the cheek.
  • Fidgeting with the hands is considered distracting, almost impolite. Same with the feet.
  • When beckoning a waiter, you may observe that some patrons will clap their hands over their heads, but that is generally considered rude.



About this E-Zine

Every subscriber or recipient or visitor may copy, reprint, or forward this compilation of material by Intek Solutions to friends, colleagues, or customers, as long as any use is not for resale or profit.

Editor-in-Chief: Zaufyshan Haseeb


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