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Why Employees Perform Poorly
Usually, when we believe
that an employee is unmotivated, we base our conclusion on the quality of
that person’s job performance—poor job performance equals lack of
motivation. But are we correct in that assumption? After all, many things
beside motivation can affect job performance. Poor job performance may be
caused by a number of factors, including: one of the best of the members.
Ø
The employee doesn’t understand the expectations for performance
Ø
ØThe employee doesn’t have the time skills to meet the
expectations
Ø
ØThe employee doesn’t have the time or resources to do the
job properly
Ø
ØThe employee is capable of meeting expectations but isn’t
motivated to do so
Ø
ØThe expectations for performance are so that nobody could
meet them
Learning the Cause of the Performance
Problem
How can you discover which of these is the cause of a worker’s performance
problem? The best way is to have a talk with your employee.
Schedule a meeting with the employee in which you
describe the way in which the employee is not meeting your performance
expectations. Ask the employee why he or she thinks this is happening then
let the employee respond. You might be surprised by what you learn. Often,
employees realize that a problem exists but don’t know what to do about
it, and they are relieved to have a chance to explain their side of
things. The opportunity to work with you to solve the problem will in
itself help strengthen the employee'’ motivation.
As you speak with the employee, you may find that
he or she might be motivated to achieve in other circumstances but is not
currently in the right job. Perhaps the person, is most comfortable
working independently but must now with a team, or perhaps you’re asking a
team-oriented person to work alone. Perhaps the employee is overqualified
and is simply not challenged by the position, or perhaps the job is beyond
the employee’s skills and abilities.
At that point, you must make a personnel
decision—offer training to the employee to bring him or her up to speed,
move that person to other job duties, or if there is no other alternative,
terminate him or her.
Dealing with Poor Motivation
If you have considered other alternatives
and can find no reason for an employee’s poor performance, lack of
motivation could be the answer. There are many reasons why an employee
might not be motivated. You can help solve some of these situations but
not all of them.
What Can a Manager Do?
As a first step toward helping an employee
with low motivation, ask yourself if you are doing everything you can do
as a manager to inspire motivation. Perhaps you haven’t conveyed your
vision in a way tat the employee understands, or maybe you haven’t offered
a reward that the employee values. (More)
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