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Managing Fairness
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Enduring MotivationUnmotivated Employees
Motivating Yourself
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Success |
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Management |
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Leadership |
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Goal Setting |
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The first rule of good management is fundamental
fairness. This is the management golden rule: Treat employees the way
you want to be treated. This requires an attitude of openness and a
keen sensitivity to know when you are approaching the point of no
return in crossing the line.
Fundamental fairness means achieving a workable balance between opposing behaviors, such as in the following 10:
1. Giving vs. Taking. Managers who constantly take in the way of
mandating new rules and procedures and making isolated decisions,
without considering employee input and concerns, will lose support
when they may need it most. The manager who gives a little to
employees, especially, especially when the issue is important to both,
will gain tremendous respect and support. 4. Change vs. stability. Most employees fear and resist change, preferring familiar routine, and stability. Change can be scary and disruptive. |
But sometimes change is absolutely necessary to make real progress.
An effective manager will learn how to orchestrate and facilitate
changes that can help the organization and win support
from employees. The tricks in knowing what routines
to preserve -- ones that won't inhibit productive change -- so that
isn't counterproductive.
5. Aloofness
vs. Approachability. Management positions tend to foster aloofness as a serf-preservation
defense. Self-sharing may even be seen as a weakness. But, when this
aloofness keeps employees from approaching managers with genuine
concerns and issues, this self-defense crosses the line of fairness. A
good rule of thumb is to preserve aloofness for private and
6. Idealism vs. Realism. An effective manager will learn when ideal standards are not achievable and when more "realistic" results are just a copout. Most employees want to achieve the best results in what they are doing and even want to be held accountable for achieving those results. However, as they approach the threshold of doubting their ability to achieve what may be expected, they tend to get very resistant. The wise manager has to be constantly guiding and gently pushing employees to achieve more than they think they can. This idealistic flavor, tempered by realism, is the way the universe operates -- and being in sync with that process can never be wrong. 7. Talking vs. Listening. Managers tend to do most of the talking and have employees do most of the listening. But careful listening always gives you an edge on saying the right thing. Careful listening can alert
you to important perturbation points, where small but well-placed and
well-timed comments can have a major impact on what employees hear and
do. Moreover, when you don't say much, people tend to listen very
carefully to what you say when you do talk. |
anything, only to realize the necessity of simplifying them again. Simple things scare managers, are no real shortcuts and that there is always a bigger picture to attend to; things can never be simple enough for employees. The goal is to identify and sell simplicity just on the other side of complexity. That point is difficult to get to, but once there, it is one of those things everyone can agree upon. A balance between thinking and acting can be a good way to get to this place. 9. Organization vs. Individual. Traditionally, the good of the group is always more important than the welfare of individuals. This is a very difficult position because it interrupts two human drives: To be treated fairly in line with the rest of the group, but to be seen as unique. Trying to understand individual concerns is a good practice, even if you know beforehand you cannot honor them because of more important priorities. So is explaining why you are unable to bend and accommodate them.
10. Thinking vs. Acting.
Nothing is more unfair to employees than a
manager who will not take action on reasonable requests. There is a
built-in fear that once a decision is made
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