You must be able to shift from being an individual contribution of others.

You must understand how your organization's short-term objectives link up with its long-term goals.

You must be able to understand and deal with difficult people.

You must assume responsibility for your own behavior.

You must understand your organization's corporate culture, its driving values, its rewards structure, and its informal structure.

You must be able to handle the natural and frequent conflicts that arise between individuals and groups both inside and outside the organization.

You must have good writing skills.

You must be able to delegate appropriate levels or responsibility, maximizing and enhancing the growth of others.

You must be a coach and mentor, creating a climate of increasing competence and opportunity.

You must be objective, and not allow personal biases to interfere with your decisions.

You must use your power and influence to build coalitions.

Speak to people.

Smile at people.

Call people by name.

 Be friendly and helpful.

 Be cordial.

 Have genuine interest in people.

 Be generous with praise.

 Be considerate of the feelings of
 others.

 Be thoughtful of the opinions of   
 others.

 Be alert to give service.