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Articles
Intek Lifeskills Coaching
Time
Management Skills
Customer Relationship Management
Performance Management Skills
Communication Skills
Cross Cultural Awareness
Bits
and Pieces
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Dear Friend
 Father’s
Day on 20th June made me realize how little importance is given
to the male parent, while the mother is revered, during and
after the pregnancy tenure, the father takes a back seat in
appreciation.
This month’s Ezine is dedicated to all the father’s of the
world.
This man spends most of his life earning a living to support his
family, comes homes grumpy, takes out his professional
frustration on the people he can take for granted and He is
labeled the bad guy. He is the most misunderstood person in his
family.
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The pregnant mom is oohed and
aahed , and the dad stands there glowing as well (what does
he know about the discomforts of a pregnant woman)
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Sleepless nights and no
paternity leave while he handles the crisis at work (he is
so grumpy all the time and non-supportive)
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A peck on the cheek on the
young sleeping children when he arrives late from work (he
is never there)
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A brief time for correcting
the children’s eating habits over the weekend. Given the
short time he has with kids there is a trade off between
having fun with children, which he can do any time or be the
responsible one for shaping their future lives. (he is
always critical of their behaviour.)
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Girls always find ways to get
close to the father, but the boys stay aloof, so the gap
between them widens (he is distant and unapproachable)
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Finally when he retires and
has all the time to spend with his family, his children
don’t have time for him ( he is so demanding and crabby)
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Certain very interesting stereotypes that
have been associated with fathers and are given below.
The Wallet: This father is preoccupied with providing financial
support for his family. He may work long hours to bring home his
paycheck and does not take an active part in caring for the children.
Making money provides this father with a distraction from family
involvement.
The Rock: This is a "tough" father - strict on discipline and in
charge of the family. He may also believe that a good father remains
emotionally distant from his children, so expressions of affection are
taboo.
The Dagwood Bumstead:
 This
father tries to be a "real pal" to his children, but his efforts are
often clumsy or extreme. He doesn't understand his children and feels
confused about what to do. He may also feel that he is not respected
within the family.
These traditional stereotypes are now clashing with another image of a
father:
The Caregiver: This father tries to combine toughness with
tenderness. He enjoys his children but is not afraid to set firm but
fair limits. He and his wife may cooperate in childrearing and
homemaking.
As food for thought, try to envision, what role are you playing in your
family and are you happy with it? Do you want to change a few things in
life, so that you don’t miss out on the fun-filled times with your
children. You play a pivotal role in moulding the personalities of your
children – but how do you want to be remembered as after you have gone.
Keep your chin up, Dads – you are doing a terrific job raising the next
generation!
Always look forward to your
suggestions / feedback
which helps the Intek team to continually improve this Ezine.
Zaufyshan Haseeb
and The Intek Family
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Time Management Skills
Making Sure You
Manage Your Time Instead of Your Time Managing You
|
 Time management is essential in the success of any business. It is
especially important to the person that runs a business on the internet.
There are so many distractions from the radio, to Oprah to Jerry to Dr.
Phil to the kids to...well you get my drift.
Here are a few tips to keep you on track:
1. Name your project
You may name your project as a final name of the product or you may just
give it a code name that means something to you.
2. Understand what part of the three step process you are in:
Acquisition, presentation or promotion.
Here is a simple question to ask yourself to check if you are on track
with your time budget, "What is this activity designed...
click here to read more
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Customer Relationship Management
Customer Service In The Workplace
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The Customer Service Experience - An
Imperative Focus for Your Business.
 The climate of the recession in the early 1980s, when customers were
quick to trade away high-quality service in exchange for price
reductions or convenience is no more.
Instead, customers are demanding quality customer service again. And
companies of all sizes are realizing that their strongest selling point
can sometimes boil down to treating customers as they would like to be
treated -- or better.
"Consumers are beginning to feel that their needs haven't been met,"
explains Bonnie Jansen of the U.S. Office of Consumer Affairs. "They're
sick of getting poor service all the time."
And the message is getting through. According to John Goodman, president
of the Technical Assistance Research Programs Institute (TARP): "In the
past few years, companies began to realize that customer service was
really a very competitive factor, and began to view it as an integral
part of their product."
The growing significance of meeting -- or exceeding -- customer demands
for quality service has special implications for small business. For...
click here to read more
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Performance Management Skills
Diagnosing Performance Problems
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 One of the toughest tasks for any manager or supervisor is to determine the
cause of a performance problem. Since decisions to remediate the problem
will depend on the diagnosis, accurate assessment is crucial. In this
article we will outline a model of factors influencing employee performance,
so that you are less likely to ignore a possible source of performance
deficit. In future issues of the Public Sector Manager, we will return to
this topic in more detail.
The Nature of Performance
Work performance is influenced by a number of factors. When performance is
excellent, it is a result of a number of circumstances that work together to
make this excellence possible. So, stellar performance requires that ALL
relevant influences on behaviour are in place.
Sadly, poor performance can result from a SINGLE factor or influence that
drastically....
click here to read more
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Cross Cultural Awareness
Global Non-Verbal Signals - Netherlands &
Norway
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Netherlands
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To signal that someone is
cheap, you would rub your nose with your forefinger from the
bridge in a downward motion.
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If you would like to signal
that someone is crazy, you would tap the center of your
forehead.
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It is considered rude to get
up during a meal to go to the bathroom, or any other room.
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Norway
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You should avoid speaking in a
loud voice in Norway.
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If you are introduced to someone,
always stand during the introduction.
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Handshakes in Norway are brief,
but firm. Avoid putting your arm around someone else, or even
patting them on the back.
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When toasting in Norway, make eye
contact, raise your glass up to eye level, say "Skoal", take a
drink, make eye contact again, and then place the glass back
down on the table.
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Bits & Pieces
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-
 Forget the
past. No one becomes successful in the past.
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Learning to
pick the right people for the right job is one of the most important
things any leader does. In fact, success depends on it. Some people
seem to have a knack for picking the right people. Actually, it’s
more than a knack. It takes careful analysis - of job requirements
and the people available - plus a large dose of imagination and
foresight.
The first step, obviously, is a careful analysis of the job itself.
What abilities are required? What kind of personality or
temperament? How essential is previous experience? What kind of
person can you imagine doing this job well? Next - what candidates
do you have available? How do their abilities and personalities fit
the requirements? If you’re unsure of their abilities, is there any
way you can test to find out? Could any of them meet the
requirements if given some special training? Sometimes it’s obvious
that none of the available candidates could fit the bill. That’s
where foresight comes into the picture. It should have been used a
long time ago...
click here
to read more
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Editor-in-Chief:
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Training
Calendar
2010
Training Workshops in UAE, Saudi Arabia and Singapore
LifeSkills
by Haseeb Hasan
A glimpse of Intek's
Previous Workshops
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Intek's
Upcoming workshops
Sales Excellence Workshop
For dynamic Sales people who wish to sell beyond their
perceived abilities. A highly inspirational Workshop
This workshop aims at motivating participants to increase
short-term and long-term sales by equipping them with
Effective Closing Techniques. Topics include Negotiation
skills, Communication Skills, Presentations, Role Plays,
Follow Up, Belief in Products, Motivation etc.
For more details...
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This
interactive, exercise based workshop aims at equipping Sales Managers with
effective Goal Getting and motivational techniques.
For more details...
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A memorable journey ...
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and facilitate their teams. Prime areas of focus include Goal
Setting, Delegation Skills, Team Building, Leadership, Time
Management, Communication, Stress Management and Motivation.
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