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Managerial Skills
~ First Time Managers Tips - How to Ask For Help ~ By Marla Rosner
Welcome to management. One hopes you received a nice boost in pay, even in
this dreadful economy, since your responsibilities have been ratcheted up
several degrees
Tip #1: Be patient with yourself and don't confuse these temporary challenges with signs of failure. If you're lucky, your boss is one of those models of management that has anticipated your learning curve, arranged for your training and will be meeting with you weekly to provide direction and support. This is, by the way, the boss you want to become. Alternatively he or she may be the well-intentioned but overworked, overwrought or asleep-at-the-wheel type, in which case, this series of articles should be even more helpful to you. If you've drawn the short straw and your boss is in the latter category, you have been handed your first challenge.
Tip #2: Swallow your pride and
ask for help. "Manage up" by letting your boss know what you need to be successful. Be specific. It could sound like any one (or all) of the following:
This is by no means an all inclusive list. Your questions could be radically different. Whatever they are, don't avoid asking them. Why do new managers avoid approaching the boss when they need help? We all want to appear competent and avoid disappointing our superiors, especially when they've just entrusted us with greater responsibilities.
There are significant risks to hiding the fact that you don't know how to
handle something. For example if you wait six months before you get
direction on scheduling for example, you'll likely have made many mistakes
in that time frame e.g. short staffing can cause rotten service, lost
customers or clients, angry staff and an annoyed boss. Or, if you've been
promoted because you were great technically as a programmer, nurse, machine
operator, teacher or scientist to name just a few jobs, but are in the dark
about So avoidance has its costs to your effectiveness and reputation. There are ways however to offset the nagging fear that you might appear inept when going to your boss with neophyte questions.
Tip #4: When you do go to the boss for guidance, demonstrate that you've taken some initiative to figure out the situation on your own. For instance, if you ask for advice about how to handle an employee conflict, start out by providing approaches you've considered.Better to have a less than perfect idea to put forth than no idea at all. Even while you're garnering as much guidance as you can from your boss, plan on grabbing information, tips and training from outside your work environment. Read about management in articles, get DVD's, subscribe to newsletters and podcasts and talk to friends and other associates about management challenges. While it's ideal to have a boss who has laid a path for your training and development, don't wait to take initiative for your own professional development. It is, after all, your career so be pro-active about getting what you need to become effective in your new role. |