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Articles
Intek Lifeskills Coaching
Management
Sales Management
Customer Services
Cross Cultural Awareness
Bits
and Pieces
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Dear Friends
 Half of 2009 has already passed. We thought it would not be possible to
live through these months due to the global economic crunch affecting
our lives in some ways or the other. Time does not stop for anyone,
whether it is good times or bad, its function is constant advancement
and if we do not keep up with it by continuous adaptations, we are left
far behind.
This year has been phenomenal for most of us as it explored the depths
of our potentials and brought about the primal surviving instincts. It's
strange how history repeats itself despite the apparent progress around
us. Terms like’ survival of the fittest’ and’ jungle rule’ were back in
to the concrete jungles of the corporate world.
 A lot of friends and loved ones lost their jobs and fell in to the pit
of despair, riddled with deamons of uncertainty about the future. They
looked for external support to pull them out of this helplessness and
when nothing came to their assistance, they found their inner strength
and crawled out of the snake pit – finding new clout and fortitude. I am
so proud of them for not reveling in their own miseries. They are the
true heroes of this century.
This year has also seen a new surge of Neo-Nostradamuses who have their
own predictions and reasons for the global recession. One young friend
came up with the theory that Financial Crisis hit the world every time
the tallest building is raised. He had statistics to prove how the
completion of the tallest buildings coincided with the market crashes.
The inauguration of Empire State Building and the Stock Market crash of
1931 was
 no coincidence; Sears Towers and Oil Crisis and Stock Market
Crash, 1973 – 75, Petronas Towers and Asian Financial Crisis of 1997-98,
and the Current Global Recession and the near completion of Burj Dubai.
The correlation between tall buildings and economic recession is not a
new one. In 1999 the economist Andrew Lawrence created the ‘Skyscraper
Index’ showing how almost all of the world’s tallest buildings
throughout history have reached completion virtually simultaneously with
the onset of a major economic recession.
 Are we trying to find reasons for our own inadequacies and mistakes? We
want to find a speculative hypothesis to prove that this condition is
out of our control; as celestial forces are at play and we are helpless
puppets in this predicament. Our brain reassures us that we are right in
this deduction and hence we need to fortify our comfort zone. This
illusory state is a poison to our progress as the whole world out there
is seeking innovative ways to make a living and I am still stuck in my
age old demeanors. I don’t realize that I am in competition with the
entire human race and if I don’t change with the times, I will be left
far behind not only in the material world but in my journey within my
own soul.
This month’s Ezine is a tribute to all the heroes who faced their
darkest fears and did not give up the struggle. They did not pay heed to
all the negativity around them ,telling them to give up this futile
struggle. I salute these champions of the new world.
Always look forward to your
suggestions / feedback
which helps the Intek team to continually improve this Ezine.
Zaufyshan Haseeb
and The Intek Family
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Management
Role Of Management Training In Business Management
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We all know we have to handle the complete
work in the world in a specific time;
 therefore management knowledge is
important in the modern time. In the modern time we have to manage time to
do a lots of work} as today's market observe a lot of competition. It is
secure to say that for an organization, there is no more main task to grow
their main asset of all: the workforce. There are numerous choices available
to an organization on the provision of plan management training. One-way is
to evolve and training of trainers within the framework of the organisation.
This kind of training in the house has the advantage of reducing costs,
providing flexibility in the training activity. Nonetheless, it may be time
to achieve a point of maturation of the training cadre.
These include communication skills, intercultural skills, interpersonal
skills, and knowledge to negotiate and interact effectively with the client.
Maintenance management, equipment or asset management, is supported on the
principles of implementation of incomparable...
click here to read more
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Sales Management
Sales Force Management
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We've all heard that you can't motivate others. Motivation by definition
comes from within and our job as sales managers is to create an
environment
where
your sales force will motivate themselves, right?
First, all people are motivated. They may be motivated to work hard or to
stay in bed. They may be motivated to help customers or just get
commissions. Our job is to identify and reward those motivations that
produce behaviors we want to see repeated.
Second, techniques can be learned to teach our sales force to set the proper
motivating climate so that the client can buy. Then the client will do the
rest on his own. We also know that more than the proper climate is necessary
to make a sale. We need to draw out the client's needs, amplify those needs
in some cases, and then show the client all the benefits he will receive in
satisfying those needs.
The same holds true for your sales team. Merely creating the proper
environment will not cause motivation to run rampant. We must, by
design, get inside our people's heads and find out what that internal
motivation is. Amplify the need or needs and then show them exactly...
click here to read more
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Customer Services
Top Ten Questions About Customer Service and Business
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 Question 1: Is
it true that the client is always right?
Answer: Yes.
The customer is always right. The customer's perception is reality.
Question 2: If
the client is always right, does it mean the service provider is always
wrong, even if they have been trained and well prepared for the job?'
Answer: Training
and preparation is essential but it cannot prepare us for every possible
situation. Things will go wrong sometimes or mistakes will be made. The
service provider has to recognise this. If something goes wrong then it is
important to learn from that mistake. Find out why it has happened. Speak to
the customer and understand their point of view. And then change the system
so that the same problem does not happen again.
There is one other alternative. Each business has to decide
what type of customers it wants to deal with. It cannot possibly hope to
please every type of customer. The business may decide that it cannot solve
a particular customer's problem and decide that it will risk losing that
customer. Poor service businesses ...
click here to read more
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Cross Cultural Awareness
Global Non-Verbal Signals - Australia & Bangladesh
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Korea, South
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During introductions, the more senior person offers to shake
hands first, but the more junior person bows first.
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Men have priority in Korea, so please note that a man will
walk through a door first, walk ahead of a woman and woman
will help them on with their coats.
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Shoes are removed before entering a Korean home.
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Do not open a gift when you receive it from your Korean
host; open it later in private.
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When entering a conference or dining room, please wait to be
shown to the seat designated for you. Even if you are the
guest of honor, make a slight protest before going to your
designated spot, as this demonstrates the trait of humility
which is greatly appreciated by Koreans.
 Malaysia
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There are three distinct ethnic cultures represented in Malaysia:
Malay, Chinese and Indian. Thus, each culture has its own customs.
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When a person stands with their hands on their hips, this is a sign
of anger.
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If you see a prayer rug in a Muslim's office or home, to not stand
on it or touch it with your feet.
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Indians have a unique way of showing their agreement. They move
their head quickly from side to side. Many Westerners often misread
this gesture as signaling "No".
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Bits & Pieces
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-
 “The difference
between
the right word and almost the right word,”
wrote Mark Twain, “is the difference between lightening and the lightening bug.” One evening, the
English poet John Keats was sitting in his room with his friend Leigh
Hunt. Hunt was reading and Keats, sitting at a nearby table, was writing
a poem. At one point, Keats looked up and said: “Hunt, what do you think
of this? ‘A beautiful thing is an un-ending joy.’” “Good,” said Hunt,
but not quite perfect.” There was silence for a while, then Keats looked
up again. “How about this? ‘A thing of beauty is an un-ending joy.’”
“Better,” said his friend, “but still not quite right.” Keats once again
bent over the table, his pen making quiet scratching noises on the
paper. Finally, he spoke again: “Now, what do you think of this? ‘A
thing of beauty is a joy forever.’” Hunt looked admiringly at his
friend. “That,” he said, “will live as long as the English language is
spoken.”
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Back in the early days
of the Industrial Revolution, an English factory owner compiled a list
of suggestions for his employees. The language is blunt, but each of his
“Ten Demandments” contain sound....
click here
to read more
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Editor-in-Chief:
Zaufyshan
Haseeb |
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What services does
Intek offer?
June Events
Dragon Boat Festival
June
14th
Fathers day
June
21st
Nativity St John
The Baptist
June
24th
Training
Calendar
2009
Training Workshops in UAE, Saudi Arabia and Singapore
LifeSkills
by Haseeb Hasan
A glimpse of Intek's
Previous Workshops
The Super Secretary Workshop 2009
Lahore, Pakistan
Intek's
Upcoming workshops
Management Development Program
A memorable journey ...
To equip participants with effective managing tools to motivate
and facilitate their teams. Prime areas of focus include Goal
Setting, Delegation Skills, Team Building, Leadership, Time
Management, Communication, Stress Management and Motivation.
For More Details...
Sales Force Management Workshop
This
interactive, exercise based workshop aims at equipping Sales Managers with
effective Goal Getting and motivational techniques.
For more details...
Sales Excellence Workshop
For dynamic Sales people who wish to sell beyond their
perceived abilities. A highly inspirational Workshop
This workshop aims at motivating participants to increase
short-term and long-term sales by equipping them with
Effective Closing Techniques. Topics include Negotiation
skills, Communication Skills, Presentations, Role Plays,
Follow Up, Belief in Products, Motivation etc.
For more details...
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