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Dear Friends
 Empathy
has become such a cliché in our lives today. What does empathy mean?
Having its roots in Greek language empathy means “the intellectual
identification with or vicarious experiencing of the feelings, thoughts,
or attitudes of another.” By means of empathy, the other person
becomes a mirror of the self.
Can we truly empathize with another person? How can we feel the same
emotions of the other human being, based on his experiences – good or
bad, his cultural richness and constraints, his internal battles of
self.
It is very easy to say, I empathize with you, but I am not only fooling
him but also myself. I have my own personal demons to confront, I have
my biases against some personalities or races; and I am not even aware
of these mental processes going on in my psyche. How can I objectively
block all this and enter the emotional domain of another with an open
mind?
 The
general term for empathy is “putting yourself in the other person’s
shoes” or the newer version is “walking a hundred miles in another’s
shoes” I have to feel the pinch of a shoe several sizes smaller or the
sheer entrapment of the footwear to truly understand the psyche behind
the behaviour of the original wearer. Perhaps he has self-esteem issues,
perhaps he has emotional baggage. Can I truly feel what he feels?
What if I was supposed to empathize with my autocratic boss or the very
person who plays politics with me at the office. Am I magnanimous enough
to do that? Can I sense his feelings of insecurity, his fear, his
anxiety, his envy, his despondency? Can I see myself through his eyes?
And if I were he wouldn’t I do the same?
 Empathy
is the fore-runner for emotionally intelligent people, because they have
the strength to put their own emotions on hold to truly understand the
other person. As Meryl Streep once quoted “The greatest gift of human
beings is that we have the power of empathy”
How can we develop this ability, to be a master of interpersonal skills,
to solve behaviour problems in others, to understand the needs and
complaints of my customers and to improve relationships in our lives –
both personal and professional? A few recommendations are:
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Put your trust in the individual, to
gain his trust you need to take the initiative.
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Seek to understand and then be
understood.
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Look for the potential of the other
person
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Listen to him without being judgmental
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Develop a sensitivity radar towards
emotions
-
 Practice - let your mind develop a
pattern towards empathizing. Empathy is a learned behaviour.
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Become
an observer of body language
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Learn about different cultures
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Rid yourself of dogmatic notions and
stereo-typing
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Instead of being self-fixated, be
concerned with others
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Find ways to reduce the ego
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Practice principles of collective
consciousness
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Love people unconditionally
Always look forward to your
suggestions / feedback
which helps the Intek team to continually improve this Ezine.
Zaufyshan Haseeb
and The Intek Family
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Business Development
25 Ways To Get More Business Right Away
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 Need more business? Who doesn't?
Thankfully, new business is pretty easy to
get, but you do have to do something to get it. Usually something you aren't
currently doing. Here are 25 ways you can bring in more business, and if you
do things right, more profits.
These are not long term business strategies.
These are short to medium term tactics designed to put cash in your bank
account within the next 30 - 90 days.
1. Hire a salesperson. Or, if you already have salespeople, hire another
one. You may not be able to pay them a salary, so make it for 100%
commission, and make the commission generous. And of course, pay their
expenses. This will work best if you have a sales process in place, and some
kind of systemized…
click here to read more
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Emotional Intelligence
Eight Simple Anger Management Tips
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 "The other
night I ate at a real family restaurant. Every table had an argument going."
Anger has been around
forever and that is not likely to change; but you can!
The idea that you cannot
control your anger or your behavior is a myth. You are in complete control
of your daily life activities and your actions at all times. You make
decisions, you go to work, you buy a car, you go to school, you marry, and
you choose friends. The list could go on and on, but the point is you
determine your life and what happens in it. Basically, you have the
freedom to choose your path in life.
One choice you may be struggling with in your adult life is “how” to manage
and control your anger. If this struggle is ever present in your life, you
are not alone. Many, many adults have problems with angry feelings because
we are not taught how to handle the emotion of anger as children. If you cry
or express ...
click here to read more
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Managerial Skills
Management 101
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 What is management? What do managers do? How
do I manage?
These are standard questions that most of us in the
management profession have been asked more than once. And questions we asked
once in our careers too. Here, then, is a basic look at management, a
primer, Management 101 from my perspective.
Art and Science
Management is both art and science. It is the art of making people more
effective than they would have been without you. The science is in how you
do that. There are four basic pillars: plan, organize, direct, and monitor.
Make Them More Effective
Four workers can make 6 units in an eight-hour shift without a manager. If I
hire you to manage them and they still make 6 units a day, what is the
benefit to my business of having hired you? On the other hand, if they ...
click here to read more
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Cross Cultural Awareness
Global Non-Verbal Signals - Iran & Israel
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 Iran
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When you
shake hands with a child, you are showing his or her parents
respect.
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When
entering someone's home, especially if there is carpeting, it may be
customary to remove your shoes first. Always remove your shoes
before you enter a mosque.
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Men and
women rarely show public displays of affection.
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To signal
to someone, put your hand out with your palm down, and curl your
fingers in and out in a scratching motion.
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The
"thumb's up" gesture has a vulgar connotation in Iran.
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To signal
"NO", move your head up and back sharply. To signal "YES", dip your
head down with a slight turn.
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Try not
to blow your nose in public. Also, try not to slouch in a chair or
stretch your legs out in front on you. Avoid pointing the sole of
your shoe to others.
Israel
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 Warm handshakes are customary in Israel, and good friends will
normally shake hands with friendly pats on the shoulders or back.
Israelis generally do not embrace or hug each other when meeting
unless they are very close friends.
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People in Israel may stand quite close when talking with each other.
It is also common to touch another person on the arm when
conversing, as touching is customary among friends.
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An Israeli insult is to point down at the upturned palm of one hand
with the forefinger of the other hand, implying that "grass will
grow on my hand" before the words of the speaker come true.
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Editor-in-Chief:
Zaufyshan
Haseeb |
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What services does
Intek offer?
June
Events
World Environment Day
5th June
Father's Day
15th June
Training
Calendar
2008
Training Workshops in UAE, Saudi Arabia and Singapore
LifeSkills
by Haseeb Hasan
A glimpse of Intek's
Previous Workshops
The Super Secretary
Workshop
Open House Workshop
April 2008
Marriott Karachi
Pakistan
Intek's
Upcoming workshops
Advance Presentation Skills
Participants enhance their professional image and influencing
skills during presentations. The workshop focuses on
participant's presentation styles and reinforces advance body
language and communication techniques to impact audiences.
Projection of technical data using graphs, charts and building
persuasive deliveries is the essence of this program.
For more details...
Strengthening Women in Management
This workshop provides the opportunity for skills building
for women professionals in an action- orientated format.
Real take-away skills are practiced in lively simulations
carefully designed for training a particular skills set. It
concentrates on acquiring the most critical skills of
communication, decision-making, building enthusiasm, trust
and collaboration, delegation, motivation and managing
conflict and crisis.
For more details...
Finance for Non-Finance
Today’s managers need to understand finance if their business is
to be profitable. Without assuming any prior knowledge, this
workshop focuses on improving the financial analytical abilities
of managers, who are not directly related to the finance
function. Participants shall return after this workshop with
effective tools to benefit their organizations.
For more details...
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