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Articles
Intek Lifeskills Coaching
Managing People
Negotiation Skills
Change Management
Bits
and Pieces
Cross Cultural Awareness
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Dear Friends
Handling
the daily crisis at our work places is tough enough without us having to
worry about the hindrances in the career progression. As all human
beings we would like to put the blame on something tangible for not
achieving success than to disturb the deep waters of our sub-conscious
to seek the areas which we need to improve.
The bookshelves are overflowing with books that send messages
subliminally to our minds that others around us are there to get us.
These perceptions fill up our active thoughts so much that we start
believing them as reality. The guerilla tactics, the art of war for
managers, The corporate enemy, the hustlers 10 commandments etc. etc.
etc. We get the feeling that the whole world around us is there to watch
us fall, or even try to pull the rug from under us. Yet we wonder why
the word “Politics” is the ‘most thought of yet never uttered’ at work.
Why
has this work culture emerged where we do not trust our colleagues, with
whom we spend more time than our families? If I am not aggressively
stooping to manipulative measures, maybe I will miss the boat and the
other person will be promoted; so all my energies are working towards
bringing the other person down, rather than enhancing my skills which
will surely yield better results.
What is the meaning of trust? According to the dictionary, it ‘is
confidence in the integrity, ability, character and truth of a person or
thing’ What gives me the right to judge any of them. Even in the legal
system everyone is innocent till proven guilty!! A lack of trust in
people is a display of my own insecurity. A manager does not trust his
junior, because he is not confident about his own ability to manage his
seat; same case scenario with two co-workers aspiring for a promotion.
Healthy competition is excellent gain for a company as employees can
excel at their tasks, but when they ascend to scheming games, there is
no escape from what awaits them through law of karma. A lack of trust
has roots in our childhood upbringing, bad advices of our friends or the
unfortunate experiences of our lives – we have to unlearn those
principles to develop a wholesome personality, otherwise these start
affecting our personal relationships too.
Tips for building trust are:
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Trust is a two way street, but you
need to walk on it yourself first, to begin the journey
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Be a good role model for others to
follow
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Keep the multicultural mindset, so
that you do not base your judgment on cultural misdemeanor or wrong
body language signal
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Build a benevolent and Kind culture,
encourage being a RAK - Random Acts of Kindness
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Don’t carry the baggage of past
experiences. See everything afresh
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Be authentic, remove that mask, even
if you have to sound brash
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Communicate your feelings, if
something is making you uncomfortable, in an assertive way. It is
better to clarify than to keep a grudge
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Develop emotional intelligence, as it
has a direct impact on your interpersonal skills
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Encourage out-of-office team building
activities
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If all else fails, forgive the person
who has betrayed your trust, as it gives the soul so much power and
tranquility
Always look forward to your
suggestions / feedback
which helps the Intek team to continually improve this Ezine.
Zaufyshan Haseeb
and The Intek Family
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Managing People
Cross Training Employees
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Cross
training is training an employee to do a different part of the
organization's work. Training worker A to do the task that worker B does
and training B to do A's task is cross training. Cross training is good
for managers, because it provides more flexibility in managing the
workforce to get the job done. However, done right, cross training is
good for the employees too. It lets them learn new skills, makes them
more valuable, and can combat worker boredom.
Cross Training
Cross training can be used in almost any position in almost any
industry. My first cross training experience as a consultant was
convincing a Customer Service Manager that some of the 13 Customer
Service Reps (CSR) who handled telephone enquiries could be cross
trained to handle walk-in customers as well. By using ...
click here to read more
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Negotiation Skills
Perfecting The Art Of Silence In Negotiating
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As Sarah wound her way past the tables and toward the stage to get her
"Top Salesperson Award" at the company's annual dinner, her colleagues
were mumbling about how someone with the firm only a year could have
sold more than anyone else. Sarah was pleasant enough, but hardly the
gregarious salesman type. When asked how, Sarah wasn't talking. What her
colleagues didn't know is that was the real key to her success. Sarah
was making sales by practicing the art of silence, not the art of
talking.
Silence is the secret tool of power negotiators. Knowing when to listen,
not talk. Using facial expressions, not your voice, to make a point.
Here are five tips on how perfecting the art of silence can make you a...
click here to read more
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Change Management
The Three Questions
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Getting ready to talk to the executive director of a large non-profit
organization the other day, I found myself jotting down three questions
that I wanted to ask her. I realized that I had been using these
questions with clients, in one form or another, for some time now but
had never written them out and reflected upon why I was using them. When
I did so, I realized how central they are to my practice. Here they are:
1. What is changing?
2. What will actually be different because of the change?
3. Who's going to lose what?
Here is why I think that they are so important
...
click here to read more
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Cross Cultural Awareness
Global Non-Verbal Signals - Lebanon &
Mali
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Venezuela
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People greet one another here with a
warm, somewhat gentle but friendly handshake. Men who know each
other well may pat the right shoulder of the other person as well.
Good male friends will embrace, the abrazo. Men and women who are
good friends may kiss, and good women friends will hug lightly and
kiss cheeks. Be sure to shake hands when arriving and when departing
as well.
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As in many Latin countries, posture
while seated is important. Try to keep the feet well planted on the
floor, and avoid slouching or placing your foot on a chair or desk.
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When dining, wait for everyone else at
the table to be served before beginning to eat.
-
To indicate you have finished eating,
place your utensils in parallel and diagonally across your plate.
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It is better to conduct business in
person rather than over telephone.
South Africa
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The handshake is still the common form
of greeting, in this country of Black African tribal, Dutch and
English cultures.
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The raised, right-handed fist has
become a world-recognized symbol for "Black Power". In 1990, it
received international exposure when South African black leader
Nelson Mandela toured Europe and North America.
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Remember to cover your mouth when
yawning.
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Visitors to the international airport
in South Africa will often say that porters approach them with both
hands held in a cupped shape. It may appear that the porter is
soliciting a tip, however, but this gesture is merely a signal of
humbleness which means, "The gift you may give me (for carrying your
bags) will mean so much that I must hold it in two hands".
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Bits & Pieces
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10.
Your conscience is a little triangle in your heart. It acts like a pinwheel.
When you're good it does not rotate. When you're bad it turns around and the
corners hurt a lot. If you keep on being bad the corners eventually wear off
and when the little triangle spins around it doesn't hurt anymore.
11. No matter how brilliant or original you are, if you monopolise a
conversation, the minds of others will wander. Hold the conversation ball
briefly. Then toss it.
12. "That's not fair," is one of the most often-heard expressions.
Let's think about that for a moment. Our world was not designed to be fair.
If you demand it and use...
click here
to read more

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