Intek Vision 2100

Vol 7, Issue No. 10
October 2008

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Managing People
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Change Management

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Cross Cultural Awareness
 

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Monthly Quote
“The significant problems we face cannot be solved at the same level of thinking we were at when we created them.”
Albert Einstein



Motivational Quotes



Corporate Humor



 

Stress Management

 

1. Get up and stretch periodically if your job requires that you sit for extended periods.
2. Wear earplugs. If you need to find quiet at home, pop in some earplugs.
3. Get enough sleep. If necessary, use an alarm clock to remind you to go to bed.
4. Create order out of chaos. Organize your home and workspace so that you always know exactly where things are. Put things away where they belong and you won’t have to go through the stress of losing things.
 



October Birthdays

Wishing all our Participants a very
Happy Birthday
"Do we know your Birthday?"


 

 


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Dear Friends
 

Handling the daily crisis at our work places is tough enough without us having to worry about the hindrances in the career progression. As all human beings we would like to put the blame on something tangible for not achieving success than to disturb the deep waters of our sub-conscious to seek the areas which we need to improve.

The bookshelves are overflowing with books that send messages subliminally to our minds that others around us are there to get us. These perceptions fill up our active thoughts so much that we start believing them as reality. The guerilla tactics, the art of war for managers, The corporate enemy, the hustlers 10 commandments etc. etc. etc. We get the feeling that the whole world around us is there to watch us fall, or even try to pull the rug from under us. Yet we wonder why the word “Politics” is the ‘most thought of yet never uttered’ at work.

Why has this work culture emerged where we do not trust our colleagues, with whom we spend more time than our families? If I am not aggressively stooping to manipulative measures, maybe I will miss the boat and the other person will be promoted; so all my energies are working towards bringing the other person down, rather than enhancing my skills which will surely yield better results.

What is the meaning of trust? According to the dictionary, it ‘is confidence in the integrity, ability, character and truth of a person or thing’ What gives me the right to judge any of them. Even in the legal system everyone is innocent till proven guilty!! A lack of trust in people is a display of my own insecurity. A manager does not trust his junior, because he is not confident about his own ability to manage his seat; same case scenario with two co-workers aspiring for a promotion. Healthy competition is excellent gain for a company as employees can excel at their tasks, but when they ascend to scheming games, there is no escape from what awaits them through law of karma. A lack of trust has roots in our childhood upbringing, bad advices of our friends or the unfortunate experiences of our lives – we have to unlearn those principles to develop a wholesome personality, otherwise these start affecting our personal relationships too.

Tips for building trust are:

  1. Trust is a two way street, but you need to walk on it yourself first, to begin the journey

  2. Be a good role model for others to follow

  3. Keep the multicultural mindset, so that you do not base your judgment on cultural misdemeanor or wrong body language signal

  4. Build a benevolent and Kind culture, encourage being a RAK - Random Acts of Kindness

  5. Don’t carry the baggage of past experiences. See everything afresh

  6. Be authentic, remove that mask, even if you have to sound brash

  7. Communicate your feelings, if something is making you uncomfortable, in an assertive way. It is better to clarify than to keep a grudge

  8. Develop emotional intelligence, as it has a direct impact on your interpersonal skills

  9. Encourage out-of-office team building activities

  10. If all else fails, forgive the person who has betrayed your trust, as it gives the soul so much power and tranquility

Always look forward to your suggestions / feedback which helps the Intek team to continually improve this Ezine.

 

Zaufyshan Haseeb and The Intek Family

 


 

Managing People

Cross Training Employees

Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A's task is cross training. Cross training is good for managers, because it provides more flexibility in managing the workforce to get the job done. However, done right, cross training is good for the employees too. It lets them learn new skills, makes them more valuable, and can combat worker boredom.

Cross Training

Cross training can be used in almost any position in almost any industry. My first cross training experience as a consultant was convincing a Customer Service Manager that some of the 13 Customer Service Reps (CSR) who handled telephone enquiries could be cross trained to handle walk-in customers as well. By using
...

click here to read more


 

 

Negotiation Skills

Perfecting The Art Of Silence In Negotiating

As Sarah wound her way past the tables and toward the stage to get her "Top Salesperson Award" at the company's annual dinner, her colleagues were mumbling about how someone with the firm only a year could have sold more than anyone else. Sarah was pleasant enough, but hardly the gregarious salesman type. When asked how, Sarah wasn't talking. What her colleagues didn't know is that was the real key to her success. Sarah was making sales by practicing the art of silence, not the art of talking.

Silence is the secret tool of power negotiators. Knowing when to listen, not talk. Using facial expressions, not your voice, to make a point. Here are five tips on how perfecting the art of silence can make you a...

click here to read more

 

 

Change Management

The Three Questions

   

Getting ready to talk to the executive director of a large non-profit organization the other day, I found myself jotting down three questions that I wanted to ask her. I realized that I had been using these questions with clients, in one form or another, for some time now but had never written them out and reflected upon why I was using them. When I did so, I realized how central they are to my practice. Here they are:

1. What is changing?

2. What will actually be different because of the change?

3. Who's going to lose what?

 

Here is why I think that they are so important ...
 

click here to read more

 

 

Cross Cultural Awareness

Global Non-Verbal Signals - Lebanon & Mali

Venezuela

  • People greet one another here with a warm, somewhat gentle but friendly handshake. Men who know each other well may pat the right shoulder of the other person as well. Good male friends will embrace, the abrazo. Men and women who are good friends may kiss, and good women friends will hug lightly and kiss cheeks. Be sure to shake hands when arriving and when departing as well.

  • As in many Latin countries, posture while seated is important. Try to keep the feet well planted on the floor, and avoid slouching or placing your foot on a chair or desk.

  • When dining, wait for everyone else at the table to be served before beginning to eat.

  • To indicate you have finished eating, place your utensils in parallel and diagonally across your plate.

  • It is better to conduct business in person rather than over telephone.

South Africa

  • The handshake is still the common form of greeting, in this country of Black African tribal, Dutch and English cultures.

  • The raised, right-handed fist has become a world-recognized symbol for "Black Power". In 1990, it received international exposure when South African black leader Nelson Mandela toured Europe and North America.

  • Remember to cover your mouth when yawning.

  • Visitors to the international airport in South Africa will often say that porters approach them with both hands held in a cupped shape. It may appear that the porter is soliciting a tip, however, but this gesture is merely a signal of humbleness which means, "The gift you may give me (for carrying your bags) will mean so much that I must hold it in two hands".

 

 

Bits & Pieces

 

10. Your conscience is a little triangle in your heart. It acts like a pinwheel. When you're good it does not rotate. When you're bad it turns around and the corners hurt a lot. If you keep on being bad the corners eventually wear off and when the little triangle spins around it doesn't hurt anymore.

11. No matter how brilliant or original you are, if you monopolise a conversation, the minds of others will wander. Hold the conversation ball briefly. Then toss it.

12. "That's not fair," is one of the most often-heard expressions. Let's think about that for a moment. Our world was not designed to be fair. If you demand it and use...
 

click here to read more

 


 

 

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About this E-Zine
Every subscriber or recipient or visitor may copy, reprint, or forward this compilation of material by Intek to friends, collesepes, or customers, as long as any use is not for resale or profit

You are receiving this message because you have subscribed to Intek's E-zine at Intek Solutions and are on our mailing list. If at any point you wish to remove yourself from our list, go to the Subscribe / Unsubscribe page and select the appropriate option. All enquiries will be sent to the Editor.
 

Editor-in-Chief: Zaufyshan Haseeb

 


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Training Calendar
2008

Training Workshops in UAE, Saudi Arabia and Singapore

 




LifeSkills
by Haseeb Hasan

 



A glimpse of Intek's
Previous Workshops


Leadership Development Program

 



Intek's Upcoming workshops


 

Train the Trainer

Sharpen your training skills as a “Master Trainer”

- Four more ways you will benefit
- Powerful training skills
- Assessment and performance measurement
- Management challenges for trainers
For more details...




Corporate Leadership Skills

By the end of this program senior level management participants will be aware of their own leadership style and how they motivate others. The program addresses crucial aspects of personality, including perception integrity, strong character, discipline, self motivation among many others that have a direct impact on the way we lead others around us in a Cross Cultural Environment.
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Media Training

Strengthening Your Company’s Image

The stakes are always high when handling the media in this age of mass communication. Get it right, and your message will hit home at the heart of your target audience. Get it wrong, and you might stir up a crises and jeopardize organizational objectives. Media Training is a must for everyone who speaks to the media. It also helps build confidence and self-awareness that translate into top-class everyday communication and presentation skills.
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