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Articles
Idea
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Case of the month
Managing People
Self Development
Cross Cultural Skills
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Dear Friends
Pain is growth.
 One of the purposes of human mind is to keep us all in a comfort
zone. The moment there is even a hint of the emergence of pain
we go back to our safe shells called comfort zone. The age old
cliché of “no pain no gain” is a self evident truth.
Pain is an indication of a significant change to be brought
about in the status quo. Sensitization of pain in a relationship
is an indication of a change in attitudes, may it be between a
husband and a wife, or a father and son or employer and employee
or a client and salesman. The decisions taken after experiencing
the discomfort in a relationship leads to positive results.
Intellectual pain in the form of challenging exercises of the
mind can be highly motivational as well as beneficial
neurologically.
All signs indicate towards leaving the safe/ secure zone and
venturing into the unknown, the uncertain, straight into the
risk zone. Then why do we still
 hang on to the familiar, may it
be the circle of friends, same nationality social groups or into
the excuse shell of our families. How do we know, where to
begin? We can start by doing things that make us uncomfortable
(they slowly lead us out of the comfort zone).
 Call up that
difficult client, talk to your manager about your performance
issues, make a presentation, start a conversation in the
elevator etc. etc. etc.
Whenever civilizations have roused themselves from the slumbers
of self-indulgence – progress has taken place, whether at the
personal level in the form of self independence, or at a much
larger level, being instrumental in removing the shrouds of
slavery or dictatorship.
Wishing all our friends the courage to step out of their comfort
zones, and the vision to view pain as a prerequisite towards
growth and progress.
Always look forward to your
suggestions / feedback
which helps the Intek team to continually improve this Ezine.
Zaufyshan
Haseeb
and The Intek Family
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Idea of the month
How to Accept Criticism While at Work
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 So
you just finished what you thought was a great project at work, and now
your boss is listing all the things you need to improve upon. Don't get
discouraged; constructive criticism is a key part of any job. Through
this article, learn how to accept criticism and do your job as well as
possible.
Steps
-
Accept that you're not perfect. If you begin each task thinking that
nothing will go wrong, you're fooling yourself. You will make mistakes,
the important thing is to learn from them.
-
Double check your work. After you've finished, and before you submit it
to your supervisor, be sure you've gone over everything carefully. This
can help you to avoid silly mistakes and ensure that your boss won't
have to bother you about minor problems.
-
Don't take it personally. If your boss has criticism for you, remind
yourself that it doesn't necessarily mean s/he doesn't like you, or that
you're not good enough for the job. Your boss is simply trying to ensure
that you do the best work possible.
-
Listen carefully. If you ignore critical comments, you're doomed to
repeat the same mistakes. Take notes and continually remind yourself how
to fix the problem. This step is the most difficult, as it can mean that
one must "suck up" one's pride and admit one's responsibility in one's
work-related errors.
-
Don't hold a grudge. Staying angry/upset about criticism can affect your
future work. Put the mistakes out of your mind and focus on doing the
best job possible on the next task.
-
Clear the air. If you're upset with how your boss criticized you, let
him or her know as soon as possible, so there are no lingering bad
feelings between the two of you. Explain why it upset you, and suggest
changes that could be made to strengthen your relationship.
 Tips
-
Always remember that it is your work being criticized, not you. For
example, if your boss is criticizing a letter you wrote, forget that you
ever wrote it. Pretend that someone else did, and your boss is merely
asking you to revise it for them.
-
Remember, your boss is not doing this because he or she does not like
you or your work. They are doing this because they want you to improve
your work.
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Case
of the month
Improve Quality Through Simple Measurements
|
 As part of its TQM programme, Marshall Tufflex, a plastics company which
takes cable management systems and replacement windows, undertook two cost
of quality analyses.
The first was time management for senior managers. It showed how much time
(and therefore money) was lost in meetings an interruptions. Now the company
has strategies for reducing, the number of meetings and managing its
executives' diaries better.
Marshall Tufflex also examined the cost of service calls in its window
installation business. It found that ...
click here to read more
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Managing People
How to Deal With Impossible People
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 We all know impossible
people. They tend to share three main characteristics: They cannot be
reasoned with, they believe they can do no wrong, and they are convinced
that everything is someone else's fault. If you haven't had some
first-hand experience in dealing with such people, even a brief
conversation can raise your blood pressure through the roof. These
people may also be known to some as narcissists. Here are some insights
and steps for dealing with these highly difficult people.
Steps
-
Recognize that impossible
people exist; you will eventually encounter them. There isn't a
thing you can do about it. The first step is all about facing
reality: If you think you might be dealing with an impossible
person, you're probably right. When in doubt, proceed as instructed
below. The headaches you save will be your own.
-
Be aware that some people
simply aren't compatible. Sometimes, a person who gets along with
everybody else quite well is an impossible person for you
personally. Most relationships between people contain many shades of
gray, but some people simply mix as well as oil and water. It is
common to hear your impossible person proclaim that "Everyone else
likes me." This is an attempt to shift the blame to you, so don't
buy it. It doesn't matter how this person interacts with others. The
fact is, the way they interact with you personally is terrible.
Remember that blame never changes the facts. To counter this, tell
them that it is a logical fallacy, or specifically an *Ad hominem.
-
Understand that it's not
you, it's them. This can be ...
click here to read more
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Self Development
Unlearning is as Important as Learning
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 Without a doubt learning new skills and developing the right attitudes
in sales is vital. Without them it is impossible today to ensure your
continued success. Whether these new insights come from a mentor or
coach, reading, attending seminars, listening to CD’s or just talking
with peers or your manager it is essential to continue to hone your
abilities if you want to successfully compete in today’s changing world.
I believe in learning and spending dedicated time each day to the
discovery of creative ideas and approaches to sell and service your
customers. Successful salespeople know and accept the simple truth that
you can’t succeed in today’s world with yesterday’s skills and tactics.
You must keep learning.
However, it is also important to continue your unlearning as well. What
is unlearning? Here is a simple example.
For years you have believed that selling is only a numbers game, that if
you see enough prospects you will make enough sales. I have never
believed this philosophy because it implies that it doesn’t really
matter who you see as long as you persistently just keep logging more
and more sales calls – regardless of the nature or quality of the
prospect. Plus, what is enough? However, ....
click here to read more
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Cross Cultural Skills
Unlearning Stereotypes of Asians - A Personal Journey
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 I was much intrigued to read Unexpected Portraits from
Asia, because it led me to think about my own experience in unlearning
some of the stereotypes I have held about Asians for a long time. Thank
you for reminding us that Asia is large continent with many diverse
cultures, and does not have the cultural uniformity that could lend
itself to stereotyping. I guess I'm not too unlike many Westerners in
that there was a time when phrases like "oppressed women" and "backward
societies in need of ideas of Western liberation" did pop into my mind
when Asia was mentioned. But after having the chance to interact with
individual Asians, both men and women, from many different countries,
I've found myself questioning some previously strongly held ideas.
I once worked in an office with many women from China. I had previously
assumed that East Asian women, including Chinese women, were less likely
to work outside the home compared to American women, so I was very
surprised when one of my co-workers told me how surprised she was to see
'so many housewives' in the US. We had gone for a brief excursion
outside the office and she found the sight of a woman, seemingly a
full-time mom, playing with her children in the neighbourhood playground
during work hours a very novel thing indeed. The Chinese woman then said
there were many American housewives in her neighbourhood, and that she
had never seen such a high concentration of housewives before. I must
have been subconsciously expecting Asian women to be impressed with the
'liberation' and
.....
click here to read more
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