1. Thought processes and relationship dynamics are fundamental if change is to be successful.

2. Change only happens when each person makes a decision to implement the change.

3. People fear change it "happens" to them.

4. Given the freedom to do so, people will build quality into their work as a matter of personal pride.

5. Traditional organizational systems treat people like children and expect them to act like adults.

6. "Truth" is more important during periods of change and uncertainty than "good news."

7. Trust is earned by those who demonstrate consistent behavior and clearly defined values.

8. People who work are capable of doing much more than they are doing.

9. The intrinsic rewards of a project are often more important than the material rewards and recognition.

10. A clearly defined vision of the end result enables all the people to define the most efficient path for accomplishing the results.

11. The more input people have into defining the changes that will affect their work, the more they will take ownership for the results.

12. To change the individual, change the system.

13. Make plans, but "hold your plans loosely." Develop plans, but know that they will have to be adapted to change as needs change.

14. Realize that there is a tension between establishing readiness for change and the need to get people implementing new approaches quickly. While getting people intellectually ready for change is something to be considered, it should not take so much time and effort that people lose interest and motivation.
 
15. Be prepared for "implementation dip." Note that things often get worse temporarily before improvement begins to appear.

16. Use a team approach that involves many stakeholders in the change process.

17. Recognize that change happens only through people. The emotional effects of change on educators need to be considered and understood by all involved in the change process. Understanding resistance and working with it is key.

18. Seek out "paradigm shifters" and "idea champions" who are interested in making substantial changes in practice.

19. Take the long view; realize that change takes time and should not be forced to occur too quickly

20. Walk your talk – be a change model yourself before you change others