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July 2003

Vol 2 Issue 7

Dear Friends!
The story given below is quite interesting and really gives us an insight into DECISION MAKING. WHICH ONE WILL YOU CHOOSE?

A group of children were playing near two railway tracks, one still in use while the other disused. Only one child played on the disused track, the rest on the operational track. The train came, and you were just beside the track interchange.

You could make the train change its course to the unused track and saved most of the kids. However, that would
also mean the lone child playing by the disused track would be sacrificed. Or would you rather let the train go its way?

Let's take a pause to think what kind of decision we could make. Most people might choose to divert the course of the train, and sacrifice  only one child. You might think the same way, I guess. Exactly, I  thought  the same way initially because to save most of the children at the expense of only one child was rational decision most people would make, morally and emotionally. But, have you ever thought that  the child choosing to play on the disused track had in fact made the  right decision to play at a safe place? Nevertheless, he had to be sacrificed because of his ignorant friends who chose to play where the danger was.

This kind of dilemma happens around  us everyday. In the office, community, in politics and especially in a democratic society, the minority is often sacrificed for the interest  of  the majority, no matter how foolish or ignorant the majority are, and how far-sighted and knowledgeable the minority are. The child who chose not to play with the rest on the operational track was sidelined. And in the case he was sacrificed, no one would shed a tear  for him. The friend who forwarded me the story said he would not try to change the course of the train because he believed that the kids playing on the operational track should have known very well that track was still in use, and that they should have run away if they heard the train's sirens. If the train was diverted, that lone child would definitely die because he never thought the train could come over to that track! Moreover, that track was not in use probably because it was not safe. If the train was diverted to the track, we could put the lives of all passengers on board at stake! And in your attempt to save a few kids by  sacrificing one child, you might end up sacrificing hundreds of people to save these few kids. While we are all aware that life is full of tough decisions that need to be made, we may not realize that hasty decisions may not always be the right one.

"Remember that what's right isn't always popular... and what's popular
isn't always right."

Good luck. Look forward to your comments/ suggestions.


Haseeb T Hasan Intek Solutions & The Intek Family
 

 Idea of the Month: Flexibility is the Key

"Every Individual is an exception to the rule. -- Hence one can never give a description of a type, no matter how complete, that would apply to more than one individual despite the fact that in some ways it aptly characterises thousands of others. Conformity is one side of a person, uniqueness is the other"
 

Case of the Month: Customer service stories

Now that capital to buy customers is harder to get, companies such as Amazon.com have to start changing the way they handle customers. Some competitors still can keep up the "give away" policy that at some times doesn't make much sense. Is a customer going to remain loyal once the company is getting stricter on customer service? I don't think so. Let me give an example.

Which of the following 2 solutions would you prefer as a customer?

  • If Proxis.be (a competitor for the new Amazon.fr) has a problem obtaining an item within the timeframe promised, they give a 2,5 Euro purchase coupon for a next purchase, valid for 2 weeks.

  • ....

To read more, click here

 

 HR Issues - II  (article)
 HR Department - Ratio to Number of Employees

Numerous persons have asked, "What is the ratio of HR to numbers of employees in a company?" Others have started their questions with, "How many employees does it take ...," and I've mentally added, "to screw in a light bulb" But these are serious questions probably stemming from overworked HR and other types of managers and supervisors, and I will attempt to give them a serious response although I'll tell you straight out that there is no definitive answer....

To read more, click here.

 

 Strategic Thinking - A Vital Skill Set For 21st Century Survival

When strategic thinking is truly engaged in, there is no box. Released from restraint, the manager is free to create new futures capable of reshaping the entire landscape of an industry.

Three factors - the commercialization of the PC in1982, trade globalization and the removal of the specter of Soviet domination - forever altered the traditional American business model. Newly formed companies can spring out of nowhere, change the rules and rapidly gain dominance within an industry. Consider the recent radical shifts in the $100 billion industrial distribution market. In only two years, through going public and a series of aggressive acquisitions, one small company made the transition from near zero to one billion in assets. How is this possible? The answer lies in  ...

To read more, click here

 

Time Management (article)

3 Steps to Overcome the Overwhelm

When I started having dreams at night about how overwhelmed I felt regarding all the tasks I needed to get done at work, I knew I had to make some changes. I had reached a point where there was no light at the end of the tunnel. There was too much to do and too little time to get it done. It was at that point I started my journey to overcome the overwhelm. It was an interesting journey, as I will soon explain. But, before I get into the details, here are the basic steps I found to finally overcome the overwhelm:

1 Find out where you are spending your time.

2 Focus on priorities.

3 Implement a system that keeps you out of overwhelm.



Step 1...
To read more, click here

 

 Goal Setting

Setting Goals: Real vs. Ideal
Failing to attain goals is among the heaviest blows to self-concept, the totality of your thoughts and feelings about yourself. To actually attain goals depends largely on an important concept in adolescent development. It’s called delay of gratification. When you’re trying to achieve something, you’re much more likely to accomplish your goal by making a realistic plan, then following it, rather than trying to snatch up the object of your desire in one gluttonous move. Unfortunately, a great many people never come to understand this concept. They spend their entire lives seeking instant gratification. ...

To read more, click here.



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