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Management Training

Contents

Articles

Idea of the Month
Case of the Month
HR Issues
Negotiating
Self Development
Leadership

Resources

Book of the Month

Creativity Quotes 

Intek's Q & A Forum

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"Never feel self-pity, the most destructive emotion there is. How awful to be caught up in the terrible squirrel cage of self."
Millicent Fenwick

Intek understands the importance and growing demand of IT Professionals in the world. Therefore, looking at the interest and bright future of the society, and the high costs demanded by various IT institutes,  Intek proudly offers 'Free IT Training' for 'Deserving Individuals'.

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Training Planner 2003

Sales Excellence & Sales Force Management Workshop

This workshop aims at motivating participants to increase short-term and long-term sales by equipping them with Effective Closing Techniques. Topics include Personality, Communication Skills, Presentations, Role Plays, Follow-Up, Belief in Products and Motivation.
 

The Super Secretary

Refresher for hard working Secretaries with effective time saving/Motivating skills
 

Effective Customer Services Workshop

For Junior / Middle executives who wish to improve further their customer service skills
 

Customized for NFPC
Al Bustan Hotel- Sharjah - UAE
(more on Intek's Previous Workshops)

Get your questions solved from Intek's Q & A Forum

Dear Friends!
In today's environment, the most challenging job we as team leaders have is, maximizing the potential of our human resources. As our responsibilities become more complex and demand the involvement of more people, it is essential that we explore methods to bring out the innate potential in people. The first step towards this exigent task is evoking the belief that all humans have in them, dormant capabilities; it is up to us, how we will kindle the developmental flame in them.

I have heard this comment so many times “I don’t have the right people working for me” “My subordinates are not efficient” “You should see the people I have working under me !! ..…” If my team is failing then whose failing is it? Was it not up to me to bring out that ‘fire-in-the belly’? And because people come with a variety of values and belief systems that motivate their behavior and actions, it’s critical that we learn how to recognize what drives the people we work with. After all good supervision is the art of getting average people to do superior work.

Skinner very aptly quoted "People learn what you teach them, not what you intend to teach them." People learn through shadowing their role models and if our actions are incongruent to what we say, then the result is exactly the kind of subordinates we deserve. To manage others we first have to manage ourselves.

Dale Carnegie suggested the following approach “Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders...Make the fault easy to correct. Make the other person happy about doing what you suggest."

Wishing all our friends the patience to groom and coach their juniors so that the pains they take today will benefit them in the long term. Just Remember to praise in public and criticize in private.

Good luck. Look forward to your comments/ suggestions.

Zaufyshan Haseeb  Intek Solutions & The Intek Family
 

	Idea of the Month: Commit yourself

"The moment you commit and quit holding back, all sorts of unforeseen incidents, meetings and material assistance will rise up to help you. The simple act of commitment is a powerful magnet for help!"
 

	Case of the Month: Results of systemic management

Why should even blue collar workers act in a self-responsible manner and participate in the decision process on their work and their working environment? The answer is simple: because only then they identify themselves with the decision to be taken. Good assembly- line workers know the shortest work procedures and the little "snags" of their machines much better than their supervisors who – in a hierarchically-oriented company - often have the responsibility over the whole machine park. Each individual employee of a company is able to think like a businessperson. All it takes is asking them to ....

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	HR Issues - I  (article)

When Is An HR Department Necessary?

How many employees should a company have before there is a need for an HR Department? As companies grow, there is a need to administer the HR function, but that doesn't necessitate an HR Department. In fact, 30 years experience has shown that until the company has at least 50 employees, that "department" -- really a function -- can consist of or be handled by one person...often much to the dismay of that one person.

Between outsourcing such things as payroll and the initial writing of an employee handbook, and with the plethora of software for HR today, one person should be able to develop and administer the function.

Of course, there are variations to this theme. In high-tech in the past several years, where recruiting has been a major activity, there may ...

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	Negotiating an Acquisition: Nine Steps to Success

There are many types of negotiations, and all are unique. A skilled negotiator in one setting will not necessarily be expert in others. This generally is due to a lack of familiarity with the subtle complexities involved in that specific type of negotiation, which might be outside the scope of the negotiator's experience.

Consider the differences in the following four types of negotiations: an acquisition transaction, a union contract, an athlete's contract, and the determination of the selling price in a supply contract between a customer and vendor where the two have a continuing relationship.

You probably deduced that these four negotiations are as different as night and day. The differences include the prior relationship between the parties; the necessity for the continuity of a relationship after the completion of the negotiation; the degree of interdependence between the parties; and the replaceability of a party in the case of deadlocked negotiations. However the most significant difference is ...

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	Self Development (article)

Most people would relate abundance to money or feeling like they are overflowing with financial gain. Abundance to Spirit would be the feeling and knowledge that our lives, in all areas, are full of prosperity and joy. We can’t limit our success to financial prosperity. We need to acknowledge the positive abundance we attain from our family, friends, career, hobbies and most importantly; FAITH as a whole too!

Those who choose to base their success on how well known they are, being #1 or how much money they earn automatically places limitations in every other element of their life. Most likely, they’re not as "prosperous" in those other areas. Now how wrong is that? Why should we have a "successful" career and a piss poor love life? Do you think God wants that for you? God never puts limitations on us. The only limitations that are placed upon us are ...

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	What leadership type should i choose!

To select one leadership type over another may not work for your particular situation. In this brief article, three leadership types are analyzed.

People in the past have asked me what leadership type I use in my work. To say that I am a follower of one type of leadership over another, is not entirely correct. I report and analyze on the various types of leadership and the skill-set required for each. The various leadership types can briefly be described this way: