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Time passes, quickly. This article looks at the basics of Personal Time
Management and describes how the Manager can assume control of this basic
resource. The "Eff" words
The three "Eff" words are [concise OED]:
- Effective - having a definite or desired effect
- Efficient - productive with minimum waste or effort
- Effortless - seemingly without effort; natural, easy
Personal Time Management is about winning the "Eff" words: making them
apply to you and your daily routines.
What is Personal Time Management?
Personal Time Management is about controlling the use of your most valuable
(and undervalued) resource. Consider these two questions: what would happen if
you spent company money with as few safeguards as you spend company time, when
was the last time you scheduled a review of your time allocation?
The absence of Personal Time Management is characterized by last minute
rushes to meet dead-lines, meetings which are either double booked or achieve
nothing, days which seem somehow to slip unproductively by, crises which loom
unexpected from nowhere. This sort of environment leads to inordinate stress and
degradation of performance: it must be stopped.
Poor time management is often a symptom of over confidence: techniques which
used to work with small projects and workloads are simply reused with large
ones. But inefficiencies which were insignificant in the small role are
ludicrous in the large. You can not drive a motor bike like a bicycle, nor can
you manage a supermarket-chain like a market stall. The demands, the problems
and the payoffs for increased efficiency are all larger as your responsibility
grows; you must learn to apply proper techniques or be bettered by those who do.
Possibly, the reason Time Management is poorly practiced is that it so seldom
forms a measured part of appraisal and performance review; what many fail to
foresee, however, is how intimately it is connected to aspects which do.
Personal Time Management has many facets. Most managers recognize a few, but
few recognize them all. There is the simple concept of keeping a well ordered
diary and the related idea of planned activity. But beyond these, it is a tool
for the systematic ordering of your influence on events, it underpins many other
managerial skills such as Effective Delegation and Project Planning.
Personal Time Management is a set of tools which allow you to:
eliminate wastage
be prepared for meetings
refuse excessive workloads
monitor project progress
allocate resource (time) appropriate to a task's importance
ensure that long term projects are not neglected
plan each day efficiently
plan each week effectively
and to do so simply with a little self-discipline.
Since Personal Time Management is a management process just like any other,
it must be planned, monitored and regularly reviewed. In the following sections,
we will examine the basic methods and functions of Personal Time Management.
Since true understanding depends upons experience, you will be asked to take
part by looking at aspects of your own work. If you do not have time to this
right now - ask yourself: why not?
Current Practice
What this article is advocating is the adoption of certain practices which
will give you greater control over the use and allocation of your primary
resource: time. Before we start on the future, it is worth considering
the present. This involves the simplistic task of keeping a note of how you
spend your time for a suitably long period of time (say a week). I say
simplistic since all you have to do is create a simple table, photocopy
half-a-dozen copies and carry it around with you filling in a row every time you
change activity. After one week, allocate time (start as you mean to go on) to
reviewing this log.
Waste Disposal
We are not looking here to create new categories of work to enhance
efficiency (that comes later) but simply to eliminate wastage in your current
practice. The average IEE Chartered Engineer earns about 27,000 pounds per
annum: about 12.50 pounds per hour, say 1 pound every 5 minutes; for how many 5
minute sections of your activity would you have paid a pound? The first step is
a critical appraisal of how you spend your time and to question some of your
habits. In your time log, identify periods of time which might have been better
used.
There are various sources of waste. The most common are social: telephone
calls, friends dropping by, conversations around the coffee machine. It would be
foolish to eliminate all non-work related activity (we all need a break) but if
it's a choice between chatting to Harry in the afternoon and meeting the next
pay-related deadline ... Your time log will show you if this is a problem and
you might like to do something about it before your boss does.
In your time log, look at each work activity and decide objectively how much
time each was worth to you, and compare that with the time you actually
spent on it. An afternoon spent polishing an internal memo into a Pulitzer prize
winning piece of provocative prose is waste; an hour spent debating the leaving
present of a colleague is waste; a minute spent sorting out the paper-clips is
waste (unless relaxation). This type of activity will be reduced naturally by
managing your own time since you will not allocate time to the trivial.
Specifically, if you have a task to do, decide before hand how long it should
take and work to that deadline - then move on to the next task.
Another common source of waste stems from delaying work which is unpleasant
by finding distractions which are less important or unproductive. Check your log
to see if any tasks are being delayed simply because they are dull or difficult.
Time is often wasted in changing between activities. For this reason it is
useful to group similar tasks together thus avoiding the start-up delay of each.
The time log will show you where these savings can be made. You may want then to
initiate a routine which deals with these on a fixed but regular basis.
Doing Subordinate's Work
Having considered what is complete waste, we now turn to what is merely
inappropriate. Often it is simpler to do the job yourself. Using the stamp
machine to frank your own letters ensures they leave by the next post; writing
the missing summary in the latest progress report from your junior is more
pleasant than sending it back (and it lets you choose the emphasis). Rubbish!
Large gains can be made by assigning secretarial duties to secretaries: they
regularly catch the next post, they type a lot faster than you. Your subordinate
should be told about the missing section and told how (and why) to slant it. If
you have a task which could be done by a subordinate, use the next occasion to
start training him/her to do it instead of doing it yourself - you will need to
spend some time monitoring the task thereafter, but far less that in doing it
yourself.
Doing the work of Others
A major impact upon your work can be the tendency to help others with
their's. Now, in the spirit of an open and harmonious work environment it is
obviously desirable that you should be willing to help out - but check your work
log and decide how much time you spend on your own work and how much you spend
on others'. For instance, if you spend a morning checking the grammar and
spelling in the training material related to you last project, then that is
waste. Publications should do the proof-reading, that is their job, they are
better at it than you; you should deal at the technical level.
The remaining problem is your manager. Consider what periods in your work log
were used to perform tasks that your manager either repeated or simply negated
by ignoring it or redefining the task, too late. Making your manager efficient
is a very difficult task, but where it impinges upon your work and performance
you must take the bull by the horns (or whatever) and confront the issue.
Managing your manager may seem a long way from Time Management but no one
impacts upon your use of time more than your immediate superior. If a task is
ill defined - seek clarification (is that a one page summary or a ten page
report?). If seemingly random alterations are asked in your deliverables, ask
for the reasons and next time clarify these and similar points at the beginning.
If the manager is difficult, try writing a small specification for each task
before beginning it and have it agreed. While you can not tactfully hold your
manager to this contract if he/she has a change of mind, it will at least
cause him/her to consider the issues early on, before you waste your time on
false assumptions.
External Appointments
The next stage of Personal Time Management is to start taking control of your
time. The first problem is appointments. Start with a simple appointments diary.
In this book you will have (or at least should have) a complete list of all your
known appointments for the foreseeable future. If you have omitted your regular
ones (since you remember them anyway) add them now.
Your appointments constitute your interaction with other people; they are the
agreed interface between your activities and those of others; they are
determined by external obligation. They often fill the diary. Now, be ruthless
and eliminate the unnecessary. There may be committees where you can not
productively contribute or where a subordinate might be (better) able to
participate. There may be long lunches which could be better run as short
conference calls. There may be interviews which last three times as long as
necessary because they are scheduled for a whole hour. Eliminate the wastage
starting today.
The next stage is to add to your diary lists of other, personal activity
which will enhance your use of the available time. Consider: what is the most
important type of activity to add to your diary? No:- stop reading for a moment
and really, consider.
The single most important type of activity is those which will save you time:
allocate time to save time, a stitch in time saves days. And most importantly of
all, always allocate time to time management: at least five minutes each and
every day.
For each appointment left in the diary, consider what actions you might take
to ensure
that no time is wasted: plan to avoid work by being prepared. Thus, if
you are going to a meeting where you will be asked to comment on some report,
allocate time to read it so avoiding delays in the meeting and increasing your
chances of making the right decision the first time. Consider what actions need
to be done before AND what actions must be done to follow-up. Even if the latter
is unclear before the event, you must still allocate time to review the outcome
and to plan the resulting action. Simply mark in your diary the block of time
necessary to do this and, when the time comes, do it.
Scheduling Projects
The most daunting external appointments are deadlines: often, the handover of
deliverables. Do you leave the work too late? Is there commonly a final panic
towards the end? Are the last few hectic hours often marred by errors? If so,
use Personal Time Management.
The basic idea is that your management of personal deadlines should be
achieved with exactly the same techniques you would use in a large project:
check the specification - are you sure that you agree on what is to be
delivered
break the task down into small sections so that you can estimate the time
needed for each, and monitor progress
schedule reviews of your progress (e.g. after each sub-task) so that you can
respond quickly to difficulties
Like most management ideas, this is common sense. Some people, however,
refute it because in practice they find that it merely shows the lack of time
for a project which must be done anyway. This is simply daft! If simple project
planning and time management show that the task can not be done, then it will
not be done - but by knowing at the start, you have a chance to do something
about it.
An impossible deadline affects not only your success but also that of others.
Suppose a product is scheduled for release too soon because you agree to deliver
too early. Marketing and Sales will prepare customers to expect the product
showing why they really need it - but it will not arrive. The customers will be
dissatisfied or even lost, the competition will have advanced warning, and all
because you agreed to do the impossible.
You can avoid this type of problem. By practicing time management, you will
always have a clear understanding of how you spend your time and what time is
unallocated. If a new task is thrust upon you, you can estimate whether it is
practical. The project planning tells you how much time is needed and the time
management tells you how much time is available.
There are four ways to deal with impossible deadlines:
Get the deadline extended
Scream for more resources
Get the Deliverable redefined to something practical
State the position clearly so that your boss (and his/her boss) have
fair warning
If this simple approach seems unrealistic, consider the alternative. If you
have an imposed, but unobtainable, deadline and you accept it; then the outcome
is your assured failure. Of course, there is a fifth option: move to a
company with realistic schedules.
One defense tactic is to present your superior with a current list of your
obligations indicating what impact the new task will have on these, and ask
him/her to assign the priorities: "I can't do them all, which should I slip?".
Another tactic is to keep a data base of your time estimates and the actual time
taken by each task. This will quickly develop into a source of valuable data and
increase the accuracy of your planning predictions.
There is no reason why you should respond only to externally imposed
deadlines. The slightly shoddy product which you hand-over after the last minute
rush (and normally have returned for correction the
following week) could easily
have been polished if only an extra day had been available - so move your
personal deadline forward and allow yourself the luxury of leisured review
before the product is shipped.
Taking this a step further, the same sort of review might be applied to the
product at each stage of its development so that errors and rework time are
reduced. Thus by allocating time to quality review, you save time in rework; and
this is all part of project planning supported and monitored by your time
management.
Finally, for each activity you should estimate how much time it is worth and
allocate only that amount. This critical appraisal may even suggest a different
approach or method so that the time matches the task's importance. Beware of
perfection, it takes too long - allocate time for "fitness for purpose", then
stop.
Monitoring Staff
Your Personal Time Management also effects other people, particularly your
subordinates. Planning projects means not only allocating your time but also the
distribution of tasks; and this should be done in the same planned, monitored
and reviewed manner as your own scheduling.
Any delegated task should be specified with an (agreed) end date. As a
Manager, you are responsible for ensuring that the tasks allocated to your
subordinates are completed successfully. Thus you should ensure that each task
is concluded with a deliverable (for instance, a memo to confirm completion) -
you make an entry in your diary to check that this has arrived. Thus, if you
agree the task for Tuesday, Wednesday should have an entry in your diary to
check the deliverable. This simple device allows you to monitor progress and to
initiate action as necessary.
Long term Objectives
There are many long term objectives which the good Manager must achieve,
particularly with regard to the development, support and motivation of his/her
work-team. Long term objectives have the problem of being important but not
urgent; they do not have deadlines, they are distant and remote. For this
reason, it is all too easy to ignore them in favor of the urgent and immediate.
Clearly a balance must be struck.
The beauty of Time Management is that the balance can be decided objectively
(without influence from immediate deadlines) and self-imposed through the use of
the diary. Simply, a manager might decide that one hour a week should be devoted
to personnel issues and would then allocate a regular block of time to that
activity. Of course if the factory is on fire, or World War III is declared, the
manager may have to re-allocate this time in a particular week - but barring
such crises, this time should then become sacrosanct and always applied to the
same, designated purpose.
Similarly, time may be allocated to staff development and training. So if one
afternoon a month is deemed to be a suitable allocation, then simply designate
the second Thursday (say) of each month and delegate the choice of speakers. The
actual time spent in managing this sort of long term objective is small, but
without that deliberate planning it will not be achieved.
Once you have implemented Personal Time Management, it is worth using some of
that control to augment your own career. Some quiet weekend, you should sketch
out your own long term objectives and plan a route to them. As you would any
long term objective, allocate time to the necessary sub-tasks and monitor your
progress. If you do not plan where you want to go, you are unlikely to get
there.
Concluding Remarks.
Personal Time Management is a systematic application of common sense
strategies. It requires little effort, yet it promotes efficient work practices
by highlighting wastage and it leads to effective use of time by focusing it on
your chosen activities. Personal Time Management does not solve your problems;
it reveals them, and provides a structure to implement and monitor solutions. It
enables you to take control of your own time - how you use it is then up to you.
**
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